Terms and Conditions

Terms & Conditions

TV-Aerials.co.uk make great efforts to make sure that the images and information published on our website is factually correct, but do not accept any liability should that information be relied upon.

Speedy Service

We aim to provide a fast and efficient service that will include a visit to your property within 24-48 hours. We will call you at our earliest opportunity to let you know when this will be.

No liability will be accepted by TV-Aerials.co.uk. In relation to loss of earnings should your appointment need to be arranged.

Free Home visit and Free Quotation

We will visit your home free of charge and provide a free quotation in relation to the provision of new TV, Aerial, Satellite and Radio installations.

Fault Diagnosis

We will provide diagnostic services which will include a full fault finding analysis of your current system followed by a free quotation and explanation of the work required to rectify the problem. Once authorised, the work can be carried out there and then. Diagnostic and service charges are exclusive of VAT and any parts used.

We are happy to give you advise over the telephone before we visit you, but it is not possible to give you an exact quotation without a visit from one of our engineers. Our engineer will provide a no obligation quotation based on the type of installation required, signal strength, type of property and ease of access.

Our call handlers can provide you with basic pricing information.

Goods & Services

Where stated, the Company is TV-Aerials.co.uk or its associated companies. The Customer shall mean any person, company or organisation that places an order with the Company for goods and / or services.

All goods and services provided by the Company are subject to the terms and conditions listed here and will form the basis of the contract between the Company and the Customer.

By booking an appointment with TV-Aerials.co.uk or its associated companies which results in a visit by one of our engineers, you agree to pay the full price quoted to you by our call handlers at the time of the booking. Once the installation is complete, we reserve the right to remove any goods or services if full payment is not made. Legal action may also commence.

The Customer grants the Company full access to the property at any time should the need arise to remove goods and services due to non payment.

The Company will carry out a full assessment at your property and provide you with a quotation of the works we deem necessary to provide the best signal quality and reception available to you.

We will provide an estimated time for your visit or installation although this cannot be guaranteed. The Company cannot be held responsible for any loss or inconvenience due to cancellation or postponement of the appointment.

TV Aerials shall retain title to all goods until paid for in full. We reserve the right to remove any goods where payment has not been made in accordance with our terms.

By signing the quotation, you agree to all aspects of the advice provided by the engineer in relation to the suitability, location, installation and price and also to the Company terms and conditions. Furthermore you agree to pay in full the agreed price once the installation is complete.

The Company reserves the right to decline any work for any reason

Guarantees

The Company will provide a guarantee for the following against faulty manufacture and workmanship:

All equipment which was supplied by the Company and its installation will be guaranteed for twelve months from the invoice date unless stated otherwise.

Any equipment repaired or replaced under the terms of the guarantee will be covered for the remaining duration of the original warranty only, that being 12 months from the original invoice date.

Loft installed aerials are not covered under the terms of the guarantee. This type of installation will adversely affect the signal strength and hence the quality of reception. We will however seek to maximise the reception quality in these circumstances.

The Company cannot guarantee the actual source signal strength in your area. We will maximise the reception so far as is available depending on your location.

In some areas the digital signal received does not reach minimum standard levels although television reception can still be achieved. In these circumstances, where the Customer is satisfied with the reception and installation, the Company cannot guarantee the continuation of either signal or reception quality.

The Company cannot guarantee any equipment supplied by the Customer and installed by the Company. Any further visits required in relation to this equipment will be subject to a service charge. This will be discussed prior to our visit.

The Company can provide at extra cost an extended guarantee for an additional 12, 24, or 36 months. This guarantee covers the installation carried out and includes for all parts and labour. This guarantee does not cover equipment outside of its Manufacturer warranty period.

Guarantee Exclusions

Changes in reception quality which are outside of the Company’s control.

Interference from amateur radio enthusiasts, electrical appliances or any other transmitting devices.

Any reception issues once an attempt to rectify a problem has been made by anyone other than those instructed by the Company

Retuning of any receiving equipment necessary following alterations to channel frequencies.

Damage to or movement of the aerial caused by high winds

Any works carried out for the Customer against the recommendations of the Company for example the fitting of an aerial that is not suited to the reception area.

The Company will not be held responsible for any loss or damage caused by fire, theft, flood, riot, explosions, aircraft or items dropped there from, circumstances deemed as acts of God, lightning or damage beyond the suppliers reasonable control or acts from third parties, criminal or not.

You must keep your  invoice and present this to our engineer in the event of any claim.

Damage to Property

The Customer is responsible to obtain the necessary permissions from whosoever has ultimate control over the property.

The Company shall assume such permissions have been granted prior to our visit.

The Company will not be held responsible for any damage to the property (such as fixings, holes etc.) if this permission has not been sought. Additional charges will be made should any of the supplied equipment need to be removed or re-sited.

The Company will endeavour to minimise damage to property when installing equipment with considered use of holes and fixing types. In the unlikely event of damage potentially caused by us, the Customer must in the first instance contact us by email to [email protected]. In any event this contact must be made within seven days of the invoice date.

The Customer agrees to allow the Company whatever access is required to inspect any alleged damage to property before any repairs are carried out. The Company will not be held liable for any damage should such access not be granted.

Complaints

In the unlikely event of a complaint the Customer must in the first instance contact us in writing to our head office or by email to [email protected]. In any event this contact must be made within seven days of the invoice date. In turn the Company will aim to resolve the matter within seven days.

Cancellation

You have the right to cancel this contract if you wish within seven days of the invoice date. The cancellation must be sent in writing or by email to [email protected]

Notice of cancellation is served from the date it was posted or received by email.

Any removal of equipment may be subject to a de-installation fee plus the cost of the equipment and any parts used as these cannot be re-sold.